FAQ

Ordering and Payment

1. How do I place an order?
- You can place an order through our website, by phone, or by email.
2. What payment methods do you accept?
- We accept credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers.
3. Is my personal and payment information secure?
- Yes, our website uses SSL encryption to ensure your information is protected.

Shipping and Delivery

1. What is your shipping policy?

- We offer free shipping above $49.99

2. How long does shipping take?

-Domestic orders will be delivered in 5-7 business days

Orders below $350 will be shipped by standard shipping (10-12 business days) & orders above $350 automatically upgraded to express shipping (5-7business days).

3. Can I track my order?
- Yes, you will receive tracking information via email once your order ships.

4. Do i have to Pay Custom Duty & Taxes ?

-Custom Duty, Import Tax and Tarrifs are Buyer's Responsibility and to be Paid By The Buyer

-We are not responsible for any delays caused due to non payment of Custom Duty, Import Tax and Tarrifs

Products and Quality

1. What kind of materials do you use?
- We use high-quality, sustainable materials sourced from local suppliers.
2. How do I care for my handmade product?
- Please see our care instructions page for specific guidance.
3. What if my product is damaged or defective?
- Please contact us within 3 days for a replacement or refund.

Returns and Refunds

1. Can I return or exchange a product?
- Yes, please see our returns and refunds policy for details.
2. How do I initiate a return or exchange?
- Contact our customer service team via phone, email, or website form.

Miscellaneous

1. Do you offer gift wrapping?
- Yes, we offer gift wrapping services for a small fee.
2. Can I cancel my order?
- Please see our cancellation policy for details.
3. How do I contact your customer service team?
- You can reach us via phone, email, or website form.

Still have questions?

Contact us at support@desitohfa.com and we'll be happy to help!